Terms & Conditions and Privacy Policy

Please note that these are general terms & conditions for Planet Expeditions. Please refer to any individual terms on trip pages in addition to our general terms below.

Independently run trips: Our trips (also known as tours or experiences) are independently run and not operated by Planet Expeditions. Our collaborative partnerships are with our Trip Providers (also known as Tour Operators). We collate local partners and tour operators to provide unique and authentic travel experiences on our platform. While we strive to ensure the highest standards of quality and safety, please note that Planet Expeditions is not responsible for the actions or omissions of third-party providers.

  1. Travel insurance requirement: Travel insurance is mandatory for all participants on our tours. We strongly recommend purchasing comprehensive travel insurance that includes coverage for trip cancellation, medical emergencies, lost or damaged belongings, and other unforeseen circumstances. Planet Expeditions is not liable for any costs incurred as a result of insufficient insurance coverage.

  2. Booking confirmation: All tour bookings are subject to availability and confirmation by Planet Expeditions. Upon confirmation of your booking, you will receive a confirmation email containing important details about your tour, including departure dates, itinerary, and payment instructions.

  3. Payment and cancellation policy: Full payment or a deposit may be required at the time of booking to secure your reservation. Payments can be made via credit card, bank transfer, or other approved methods. Please note that cancellation fees may apply if you cancel your booking after confirmation. Refer to our cancellation policy on each tour page for more information.

  4. Changes to itinerary: While reasonable efforts are made to adhere to the advertised itinerary, circumstances beyond our control may require changes or modifications to the tour itinerary. Planet Expeditions reserves the right to alter the itinerary or substitute accommodation, transportation, or activities as necessary to ensure the safety and well-being of customers in conjunction with our third party operators.

  5. Participant responsibility: Participants are responsible for ensuring that they meet all entry requirements for the destinations visited on our tours, including passport validity, visa requirements, and health regulations. Participants are also expected to comply with local laws, customs, and regulations throughout the duration of the tour. As well as adequate travel insurance.

  6. Liability waiver: By participating in a Planet Expeditions tour, participants acknowledge and accept the inherent risks associated with travel, including but not limited to accidents, injuries, and unforeseen events. Participants agree to release Planet Expeditions, third party tour operators and affiliates from any liability for personal injury, property damage, or other losses incurred during the tour.

  7. Force majeure: In the event of unforeseen circumstances or force majeure events such as natural disasters, political unrest, or transportation disruptions, Planet Expeditions reserves the right to cancel, modify, or postpone the tour without liability. In such cases, participants may be entitled to a refund or credit towards a future tour, subject to our discretion.

Please review the full terms & conditions carefully before booking your tour with Planet Expeditions. If you have any questions or concerns, please contact us for assistance.

Privacy Privacy

Planet Expeditions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and passport number.

This Personal Information is obtained in many ways including online correspondence via our website (planet-expeditions.com) contact forms, emails, telephone, from other publicly available sources, from website cookies and from third parties (including our trip providers / tour operators and other travel third parties). We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to third parties for the purpose of travel arrangements and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing (email).

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you / your travel partners (our customers). However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Planet Expeditions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Planet Expeditions
hello@planet-expeditions.com